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The new health touchpoint for R+V Krankenversicherung

We are developing an app that combines health services in a simple and clear way.

#mobileApp #healthcare #insurance

Our Impact

  • Ranked #1 among top health apps

  • Successful launch of the new touchpoint for health services

  • 4.8 stars in the app stores (Android & iOS)

The Challenge

R+V Krankenversicherung wants to offer its customers a simple and intuitive way to submit health documents quickly and easily. In addition, the app is to be expanded in various stages with digital services as a central health touchpoint. Our goal: to find a solution that is both accessible and features a modern interface. With the increasing digitization of processes, documents are increasingly being submitted in digital form. These should be automatically captured in high quality and seamlessly transmitted to R+V Versicherung for evaluation—without users having to make manual corrections.

The Solution

We are developing two native apps for iOS and Android that bundle all important health services on one platform. With an agile and user-centered approach, we design the app specifically according to the needs of our customers. The new document scanner is iteratively tested and optimized in the UX lab – barrier-free and intuitive to use. In addition, digital documents such as PDFs can also be easily uploaded – a future-oriented feature that supports the transition to fully digital submission. Modern technology and smart integration ensure that the app runs securely and stably, while the appearance matches the modern look of R+V.

From idea to reality – quickly and easily

The new app integrates seamlessly into R+V Krankenversicherung's existing processes. The smart document scanner reliably recognizes health documents, significantly reducing processing time. The intuitive and modern design ensures a pleasant user experience and increases efficiency on the company side as well.

A success story worth seeing

The app sets new standards in terms of usability and design. With top ratings and a leading position in the app stores, it's clear that the solution is convincing and ensures satisfied customers.

What the experts say

  • "With our new R+V Gesundheit App, we wanted to build on the solid foundation of the previous R+V Scan app while laying the groundwork for the future. Thanks to our partnership with Exxeta and their extensive expertise in app development, we were able to jointly develop a technically outstanding, modern, and customer-oriented new app. The feedback from our policyholders shows that we have taken the right path with Exxeta. At this point, we would like to express our sincere gratitude to Sabrina Geiger and her team. The development was not only successful, but also enjoyable to work on with you!"

  • “Working with R+V was particularly enjoyable, especially during our joint on-site meetings. Finding the right solutions in a complex world requires a team that always focuses on the customer—and that's exactly what we achieved together here.”

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