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AI that works

Application Management Services 

We take end to end responsibility for your applications continuously, not just selectively. We stabilize operations, manage incidents, and roll out changes in a controlled manner, whether in a dedicated or shared model. Integrated into your DevOps setups, we deliver operations, ITSM, and continuous improvement from a single source. You define the scope of services based on costs, criticality, and setup.

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Lower Costs, Stable Operations, Built In Innovation

We combine standardized ITSM processes, DevOps, and AIOps for efficient operations, faster releases, and reduced dependency on internal know how.

  • 83%

    83 % See Increasing Cost and Efficiency Pressure in Application Operations

  • 83%

    59 % of IT Roles Require Highly Qualified Experts and Many Remain Unfilled for Months

  • 70%

    70 % Expect Innovation and Technology Enablement from Their Managed Service Provider

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Operational Application Management: Run and Stability

We take responsibility for development, testing, and productive operations of your applications, from development and testing through to production, including monitoring, incident handling, and stabilization. We prioritize incidents from P1 to P4, analyze root causes, and resolve them sustainably. Operations run 24/7 from our German, European, or international managed service hubs.

  • Application Monitoring and Incident Handling Including Escalation According to ITIL and ITSM

  • Problem Management to Prevent Recurring Issues

  • Operations Based on Clearly Defined SLAs

More Than “Keep the Lights On”

Application management is more than pure operations. We take care of maintenance and continuous improvement of your applications in a structured and prioritized way without compromising stability. We optimize application parameters and implement identified improvement opportunities so your applications continuously evolve. Operations and development work seamlessly together within your existing DevOps environment.

  • Patch and Update Management

  • Bug Fixing

  • Development Debugging

  • Performance Optimization

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Release and Continuous Improvement Support

When needed, we integrate into your DevOps setups and manage releases end to end, from planning and testing to automated rollout. Changes go into production in a controlled, reproducible, and stable way. Automated testing and AIOps based stabilization ensure this remains true even with high release frequency.

  • CI/CD Pipeline Operations 

  • Release Planning and Deployment

  • Automated Testing

  • AIOps Supported Stabilization

Risk Mitigation and Operational Reliability

Your applications keep running even when things become quiet in the background. With clearly standardized processes, shared knowledge, and structured handovers, we avoid single points of failure and keep operations stable during outages, personnel changes, or peak loads.

  • Shared responsibility instead of isolated knowledge, documented in runbooks

  • Clear handovers, defined escalation paths, and structured on call models

  • Transfer of operational risk through SLAs

»Application Managed Services is the backbone of your digital value creation. We operate at the core of your applications and see in real time where issues emerge before they become costly. With AI driven analytics, we identify patterns early and take action. This turns operations into real business impact. « 

Norman Lieder, Senior Director 

Your Path to Application Managed Services

  • Onboarding & Service Setup  

    Together, we review your applications, clarify roles, and define the scope, SLAs, and operating model under which we will work for you.

  • Transition  

    We take over operations step by step with a strong focus on risk mitigation. Through shadowing, knowledge transfer, and real use cases, we make applications, processes, and teams operations ready without disrupting ongoing business. At the same time, we establish our AI driven operations capabilities to identify anomalies and incidents early based on historical operational data.

  • Regular Operations, Support, and Updates

    We take full responsibility and handle operations, support, maintenance, and releases, fully integrated into your DevOps environment.

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